Guest Services
Help & Support
Our front desk is open 24/7 for both branches.
01
I didn't get my confirmation email.
Check your spam folder. If it isn't there, call the front desk with your name and stay dates and we'll resend it.
02
How do I cancel or change my booking?
Call the front desk. The website does not process cancellations or changes.
03
My payment failed but money was deducted.
Share your payment reference with the front desk so we can verify the payment status. Bank reversal times vary. Do not make another payment until the first transaction has been checked.
04
I need a GST invoice.
GST invoices are available to all guests. For a company invoice, provide its GST details; for corrections, email your booking reference and required details.
See also: Refund & Cancellation · FAQs