House policies.
These policies apply to all guests. Please review them carefully before your stay — booking implies acceptance.
Check-in / Checkout
Direct bookings use 24-hour checkout from arrival; online travel-agent bookings use noon-to-noon timing. A 1–2 hour grace period is allowed for direct bookings; longer adjustments may incur charges. Full payment and a refundable damage deposit are required; confirm collection arrangements with the front desk.
Identification
Valid ID proof is strictly mandatory upon entry. Bookings without valid ID will become invalid with no refund for late intimation. ID proofs are routinely shared with the nearest police station for standard checks.
Guest Eligibility
Local Coimbatore residents are not accepted for overnight stays under our current policy. Indian guests require valid government-issued photo ID; foreign guests require a passport and front-desk Form-C formalities. Confirm eligibility before payment.
Visitors
No visitors allowed in rooms. Guests may meet visitors in the Customer Lounge.
Conduct
10 PM to 6 AM are quiet hours. Ruckus, disturbing other guests, arguments with staff, or any violence is strictly prohibited. Management reserves the right to void bookings immediately or issue fines.
Illegal Activities
Gambling and illegal activities are strictly prohibited. Violators will be reported to the police immediately and bookings voided on the spot.
Damages
Guests will be charged in full for spoiling rooms or damaging property. Legal action will be taken if necessary.
Liability
Management is not responsible for luggage left in the reception/lounge after checkout, nor for items lost in rooms. Lockers are provided; in rooms without lockers, guests must secure their own belongings. 24/7 CCTV is operational and footage can be reviewed, but management will not reimburse lost items. Forgotten items are stored for a maximum of 2 weeks.
Cancellation & Refunds
Cancellations must be requested by calling the front desk directly at +91 98422 14159 — the website does not process cancellations. Cancellations made more than 24 hours before the scheduled check-in may be eligible for a refund at management's discretion. Cancellations made within 24 hours of the scheduled check-in, no-shows, and early checkouts are strictly non-refundable — any amount already paid, including advance and full tariff, will not be refunded under any circumstance. Refund processing begins only after management approval; refunds are never automatic.
Child Policy & Extra Person Charges
Children aged 12 or younger stay free with parents. Children above 12 count as adults. Guests above the room’s included occupancy are charged ₹1,050 per person per night including GST across room categories. An extra physical bed is automatically provided with this charge and this fee cannot be waived even if the extra bed is declined by the guest.
Corporate Rate & GSTIN Verification
Corporate discounted rates are strictly subject to GST verification. Guests must provide a valid 15-digit Company GSTIN at the time of booking. If an inactive, invalid, or falsely entered GSTIN is provided, the corporate discount will be voided, and the hotel reserves the right to charge the standard tariff differential upon check-in.
Pets
Strictly no pets allowed.